Support
Customer Service
We pride ourselves on delivering world-class customer service. And, we really mean it.
Get started
Use one of our self-service tools to get help fast.
Submit a Repair
We will have you on-the-go again in no time.
Register your Tumi
Register your product or reunite with one you’ve lost.
Set Your Lock
Learn how to set your TSA-approved TUMI lock.
Check Your Order Status
Track your shipment and delivery status.
TUMI Gift Card
Purchase a gift card or check your balance.
Frequently asked questions
You have questions and we have the answers.
Please visit the Setting Your TUMI Lock page for instructions
Still need help?
Why TUMI?
We offer an outstanding ownership experience with comprehensive product coverage, perks and our commitment to your ongoing satisfaction.
Free Shipping & Returns
We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt.
Our Warranty
Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience.
TUMI Tracer®
This program helps reunite TUMI customers with their lost or stolen items including luggage and business cases.
Monogramming
Personalise your item with complimentary classic monogram. Select styles also offer premium monogramming in silver, gold or gunmetal hardware.