FAQ

Make note of the availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, the shipping method you select during checkout will determine when your order will arrive. Products are only shipped during regular business days, which are Monday-Friday, excluding public holidays. If you receive an email notifying you that your products have been shipped during a weekend or public holiday, they will not actually be shipped until the following business day. 

Please note: most items take a minimum of 1 to 2 days to leave our warehouse, before the shipping process begins. Additional time is required for monogramming and accenting of an item.

Unfortunately, you are only able to use one credit card to make your purchase on tumi.co.za. However; you may use a TUMI gift card and credit card combination for your purchase.

You may check the status of your most recent orders by clicking on “Track Orders” under My Account. You will be prompted to enter in your order number and either your post code or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders. Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order “is in route,” you may opt to receive updates via SMS or email. If order “is processing,” you may view an expected delivery date. You may also sign into your account and click on “View your order status.” A link if also located in your confirmation email. 

Please note: order information may not appear in your order history on tumi.co.za for up to 24 hours.

Processing: Your order has been submitted and the information you entered during checkout is being processed.
Shipped: The products have shipped from our warehouse to the indicated shipping destination.
Canceled: The order is in cancelled status and will not be processed.

To add products to your Shopping Cart, follow these simple steps:

• Choose a size and/or color for the product you want to purchase.
• Click on the product option size buttons to select a size. It will specify just below the product title whether it is in stock or out of stock.
• If a color is not provided, it is out of stock and is not available for purchase.
• Enter a quantity in the field provided.
• Click the “Add to Cart” button to add the item to your Shopping Cart.

You may submit an online repair request form by visiting our Repair Request page and completing the request form.

In order to see my registered TUMI products in “My Account,” you must sign into your tumi.co.za account or create a tumi.co.za account, click on Register Your TUMI and proceed filling out the form. You will only see your registered TUMI products if and only if you register your items this way. If you register your TUMI products in store or while not signed into your account, you will not see your products listed under “My Account”. Please note: Once your item is properly registered, please allow 5-7 business days for your item to show up.

You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.

If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit. 

Please note: Monogrammed and personalised items, including TUMI Accents, cannot be returned. 

If you would like to return an item that you purchased on tumi.co.za, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that is enclosed with your purchase(s).

1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
2. Enclose the Return Slip, listing the purchase(s) you are returning and why.
3. Secure the prepaid shipping label from the Return Slip securely to the carton. Please make sure that the address to which it will ship is clearly legible. If you cannot find the Return Slip, please call our Customer Service Department or contact us at service_rsa@tumi.co.za
4. Before sending the return shipment, please remove all extra labels from the outside of the package.
5. Present the package to any DSV driver, take the package to any DSV customer counter, or drop the package at any authorized DSV shipping outlet.
6. Keep the DSV Return Tracking Number for your return in order to monitor delivery status.
7. Once your item has been delivered, please allow 3-5 days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.

Unfortunately, we do not accept exchanges at this time. If you wish to exchange a product, you must return the product by following the Return Instructions on the packing slip and re-order a new product at www.tumi.co.za. 

You may submit your feedback to service_rsa@tumi.co.za and your information will be forwarded to the appropriate department.

TUMI was the first to bring ballistic nylon to the consumer market over 30 years ago. Now we have perfected it with our exclusive FXT ballistic fabric, which combines a unique weave and a special coating to make it ultra-tough and virtually abrasion proof.

Please contact the store of your choice directly to get the availability of an item.

Please visit the Setting Your TUMI Lock page for instructions

If you would like more information about a product you see on tumi.co.za, simply click on the product. This will take you to a Product Detail page that provides a complete product description.

A product’s availability is clearly noted on the Product Detail page as "Available", or "Out of Stock". Most products on our site are In Stock and ready to ship. Some products are temporarily out-of-stock (Backorder).