Product Information and Warranty

Welcome to the world of TUMI – the leading international brand of travel, business and lifestyle accessories. Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience. TUMI’s comprehensive product coverage is reflective of our commitment to our consumer’s ongoing satisfaction. Specifically, we make three commitments to our customers:

1. You will enjoy using our innovative products that are designed and manufactured to be the best;
2. You will experience world-class, after-sales customer service;
3. For five (5) years after you purchase a TUMI product from one of our travel, business, or bag collections, or two (2) years for any wallet or accessory, from an authorized TUMI store or dealer, you will be covered by our Limited Warranty.

TUMI’s warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total TUMI ownership experience. Should you have additional questions, please email service_rsa@tumi.co.za. To speak live with a consumer affairs representative, please find the contact details at TUMI.co.za/customer-service.

With limited exceptions, TUMI will repair selected products damaged during the first year (12 months) of ownership. This includes functional or structural failure due to wear and tear, manufacturing defects, workmanship, and even airline or other transit mishandling. TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value based on current inventory. Aesthetic damage and damage due to misuse and abuse, including scratches, tears, stains and dents, are not covered.

Additionally, we do not cover incidental and consequential damages and loss, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

From year two onwards, all TUMI wheeled luggage and body-worn bags are covered by alimited warranty from year two
through year five. Most accessories, eyewear, belts and tech enjoy a limited warranty for your second year of ownership.

After your first year, enjoy a limited warranty for years two through five on all wheeled luggage and body-worn bags and a limited warranty for year two on accessories and small leather goods. We will repair any functional and structural failure due to wear and tear (excluding aesthetical damage), workmanship and material defects (such as defective handles, zippers, or locks). Outside the First-Year Worry-Free Warranty, we do not cover damage resulting from airline or other transit misuse and abuse, aesthetical damage such as scratches, dents, stains, tears, creases, or wear and tear or failure caused by misuse. Additionally, we do not cover incidental and consequential damages and loss, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Your only responsibility is to ship your item to us for repair, postage paid or bring it to a TUMI store or authorized TUMI dealer, where we will be happy to process the repair. In some cases, a nominal shipping and processing fee may apply. Many repairs can be conducted in TUMI stores, free of charge. If your item does need to be sent to our facility, we will repair it quickly and ship it back to you at no additional cost. In cases where our warranty does not apply, service centers found here will provide you with an estimate of any repair and return shipping costs that may be incurred.

We do have many customers with well-traveled bags that are more than five years old, who would like to have their bags refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at a reasonable cost. If we are unable to repair the bag, we will suggest alternative options based on current inventory. Please contact a service center or schedule an in-store Repair Evaluation at your local TUMI store.

The bottom line is that at TUMI, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can access the repair form to fill out and submit, 24 hours a day, seven days a week at TUMI Repairs to view. To speak live with a consumer affairs representative, please find the contact details here.

Please save your store receipt as proof of purchase. If you're purchasing your TUMI as a gift, please give the recipient a gift receipt. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized TUMI retailer. Our Limited Warranty only applies to products that were purchased from an authorized TUMI store or dealer.

Registering with the TUMI Tracer® program records you as the owner of your TUMI product, saving the Tracer ID within your customer profile in our system. Should you ever need to use our repair services, your Tracer ID along with your receipt as proof of purchase validates if your bag is under warranty. Your Tracer ID verifies the authenticity and allows our associates to efficiently locate the correct parts for your TUMI product. Not all items we make have a tracer number, but most of our wheeled luggage and bags do. If the item in question is not registered with the TUMI Tracer® program, you will need to supply your original receipt as your proof of purchase at an authorized TUMI retailer. Please see our tracer registration page for more details regarding tracer registration. Please note: In Hong Kong, Macau, Mainland China, Japan and Korea, the TUMI Tracer® program is not valid for Proof of purchase. You will need the original store receipt to validate purchases from an authorized TUMI retailer.

The TUMI nylon fabric refresher is a special spot cleaning formula that removes dirt and most stains from ballistic and micro fiber nylon fabrics. Directions for use: Wipe excess dirt from fabric with a clean, dry cloth, bristle brush, or sponge. Gently rub into affected area. After a few seconds, wipe once more with a clean, damp cloth and air dry.

The TUMI leather conditioner is a complete leather care product designed to clean, polish and protect most leathers (except suede or napped finishes). The special wax-free lotion was created for TUMI to preserve the rich luster and soft hand of its fine leather luggage, business cases, handbags and accessories. Directions for use: Shake well. Always test on a small area before treating an entire item. Using a clean soft cloth, smooth conditioner onto leather surface, let dry, then buff gently with a soft dry cloth. For exotic and naked leather apply sparingly, work into the surface, let dry and buff with a soft absorbent cloth. For best results, apply the conditioner to product before its first use. Reapply as needed.